Question 1

Where is Lissom Massage located?

Accepted Answer

Kew Studio
Level 1, 134 High Street
Kew VIC 3101

Our original boutique studio, conveniently located in the heart of Kew with nearby parking and easy public transport access.
Richmond Studio
Level 1, 228 Swan Street
Richmond VIC 3121

A stylish and discreet studio in vibrant Richmond, just moments from Richmond Station and Melbourne's CBD.

Question 2

Do you need to book ahead?

Accepted Answer

Booking is recommended. It helps secure your preferred therapist and time. Walk-ins may be possible when there is space, but booking ahead is the safest way to avoid disappointment.

Question 3

Can you request a specific therapist?

Accepted Answer

Yes. You can view therapist profiles and request your preferred therapist when you book. Your request is subject to availability. If your first choice is not free, we will help where we can.

Question 4

Is parking available?

Accepted Answer

Parking options are available behind our studio locations. Detailed arrival and parking information is included in your booking confirmation.

Question 5

What payment methods do you accept?

Accepted Answer

We accept both cash and most major card payments. For your convenience and privacy, payment is typically made in two parts: a studio booking fee paid at the time of reservation, followed by the remaining balance paid directly to your therapist at the appointment. Full payment instructions are provided during the booking process and in your confirmation details.

Question 6

How do you change or cancel an appointment?

Accepted Answer

Please let us know as early as you can if your plans change. This helps us offer the time to another client. No-shows may incur a fee, and any outstanding fees must be settled before future bookings can be accepted.

Question 7

Is my privacy protected?

Accepted Answer

Absolutely. Client privacy and discretion are a priority at Lissom Massage. We never share client information with third parties, and all appointments and personal details are handled with the utmost professionalism and confidentiality. Our reception team is specifically trained in discretion and privacy protocols to ensure every client enjoys a comfortable, respectful, and confidential experience.

Question 8

What should I expect during my appointment?

Accepted Answer

Your therapist will greet you, discuss your preferences and ensure you feel comfortable before your session begins. We pride ourselves on providing a professional, respectful, and personalised experience.

Question 9

Do I need to make a booking?

Accepted Answer

Bookings are recommended to ensure your preferred therapist and appointment time are available. Walk-ins are welcome when availability permits, however booking ahead helps avoid disappointment.

Question 10

Where is Lissom Massage located?

Accepted Answer

Our Studio Locations

Kew Studio
Level 1, 134 High Street
Kew VIC 3101

Our original boutique studio, conveniently located in the heart of Kew with nearby parking and easy public transport access.
Richmond Studio
Level 1, 228 Swan Street
Richmond VIC 3121

A stylish and discreet studio in vibrant Richmond, just moments from Richmond Station and Melbourne's CBD.

Question 11

Is parking available?

Accepted Answer

Parking options are available behind our studio locations. Detailed arrival and parking information is included in your booking confirmation.

Question 12

What payment methods do you accept?

Accepted Answer

We accept both cash and most major card payments. For your convenience and privacy, payment is typically made in two parts: a studio booking fee paid at the time of reservation, followed by the remaining balance paid directly to your therapist at the appointment. Full payment instructions are provided during the booking process and in your confirmation details.

Question 13

Can I choose my therapist?

Accepted Answer

Yes. You can browse therapist profiles and request your preferred therapist when making a booking, subject to availability.

Question 14

What if I need to cancel or reschedule?

Accepted Answer

We understand that plans can change. If you need to cancel or reschedule your appointment, please provide as much notice as possible so we can offer the time to another client.

Clients who do not attend their appointment without notice (no-shows) may incur a cancellation fee. Outstanding fees must be settled before any future bookings can be accepted.

Question 15

Is my privacy protected?

Accepted Answer

Absolutely. Client privacy and discretion are a priority at Lissom Massage. We never share client information with third parties, and all appointments and personal details are handled with the utmost professionalism and confidentiality. Our reception team is specifically trained in discretion and privacy protocols to ensure every client enjoys a comfortable, respectful, and confidential experience.

Question 16

What should I expect during my appointment?

Accepted Answer

Your therapist will greet you, discuss your preferences and ensure you feel comfortable before your session begins. We pride ourselves on providing a professional, respectful, and personalised experience.

Contact

Frequently Asked Questions

Where is Lissom Massage located?

Do you need to book ahead?

Can you request a specific therapist?

Is parking available?

What payment methods do you accept?

How do you change or cancel an appointment?

Is my privacy protected?

What should I expect during my appointment?

Do I need to make a booking?

Where is Lissom Massage located?

Is parking available?

What payment methods do you accept?

Can I choose my therapist?

What if I need to cancel or reschedule?

Is my privacy protected?

What should I expect during my appointment?